Frequently Asked Questions
Products & Materials
What materials are Metaloslav products made from?
Metaloslav products are crafted primarily from steel in our workshop in Ukraine. Depending on the product, the construction, thickness, dimensions, and other specifications may vary. You can find the exact details on each product page.
What is powder coating, and why do you use it?
Powder coating is a durable finishing process that creates a smooth, protective layer on the metal surface. We use it to give our steel products a clean finished appearance while helping protect the metal during everyday use.
Can Metaloslav products be used outdoors?
Some Metaloslav products are designed for outdoor use, including selected privacy screens, garden products, and other exterior pieces. However, not every product is intended for permanent outdoor exposure.
Please check the individual product description before installing an item outdoors, or contact us if you're unsure about a specific product.
How should I clean and care for metal products?
For regular care, wipe the surface with a soft, dry or slightly damp cloth. Avoid abrasive cleaners, harsh chemicals, and rough cleaning tools that could damage the powder-coated finish.
For outdoor products, occasional cleaning helps remove dirt and environmental buildup and keeps the finish looking its best.
Are your products handmade?
Yes. Metaloslav is a family-run Ukrainian workshop, and our products are made and prepared by real people rather than being sourced as mass-produced finished goods.
Our work includes processes such as metal cutting, welding, finishing, powder coating, inspection, and careful preparation before shipping, depending on the product.
Does mounting hardware come with the product?
Where installation or mounting hardware is required, the included components depend on the specific product. Our wall-mounted products may include the necessary mounting elements, such as screws, anchors, or other appropriate hardware.
Because installation requirements can vary depending on the product and wall or surface type, always check the individual product page and installation instructions before mounting.
Ordering & Custom Orders
Do I need an account to place an order?
No. You can place an order as a guest without creating or signing into an account.
Simply choose your product and available options, add it to your cart, and enter your contact, shipping, and payment information at checkout.
How do I place an order?
Choose the product you’d like to purchase, select the available options, and add it to your cart. Then enter your shipping and payment details at checkout and complete your order.
After your order is placed, you’ll receive an order confirmation by email.
Can I request a custom or personalized product?
Yes. We welcome custom and personalized orders. Depending on the product, we may be able to personalize an existing design, adjust certain details, or create something based on your idea.
Contact us before ordering so we can discuss your request and confirm what is possible.
Can you create a product based on my own idea?
Yes. If you have your own idea for a metal product, send us the details and we’ll review what can be made in our workshop.
You can include reference images, preferred dimensions, intended use, or other important details to help us understand your idea.
How long do custom orders take?
Production time depends on the product and complexity of the request. Custom and made-to-order pieces may require additional design and production time compared with standard products.
We’ll provide an expected timeframe when discussing and confirming your custom order.
Can I contact you before placing an order?
Of course. If you have questions about a product, dimensions, customization, installation, shipping, or the ordering process, you can contact us at support@metaloslav.com before making a purchase.
We’ll be happy to help you choose the right option and clarify any details before you order.
Shipping & Tracking
Where do you ship from?
All Metaloslav orders are prepared and shipped from Dnipro, Ukraine. Each item is carefully packed in our workshop before being handed over for delivery.
How long does it take to prepare my order?
Standard orders are typically prepared within 1–3 business days after payment.
Custom or made-to-order products may require additional production time. If your order needs longer preparation, we’ll keep you informed.
Do you ship internationally?
Yes. We ship Metaloslav products worldwide from Ukraine.
Estimated delivery times are:
- Europe: 1–3 weeks
- USA & Canada: 2–4 weeks
- Other countries: 2–5 weeks
These are estimates, and international delivery may occasionally take longer due to customs processing or local postal delays.
How can I track my order?
Every package includes a tracking number. Once your order has been shipped, you can use it to follow the delivery status online.
You can also use the Track Order page on our website to check the latest available tracking information.
Which shipping carrier do you use?
We ship orders with Ukrposhta, the national postal service of Ukraine. Your package includes tracking so you can follow its journey after dispatch.
Depending on the destination, final delivery may be handled by a local postal or delivery service.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or other fees depending on the destination country.
These charges are generally not included in the product price or shipping cost unless stated otherwise and may be collected by local authorities or the carrier.
How are Metaloslav products packaged?
We carefully pack each order using protective materials appropriate for the product to help keep it secure during international shipping.
Because our collection ranges from small metal bookends and shelves to larger table legs and outdoor pieces, packaging may vary depending on the size and type of product.
What should I do if my order arrives damaged?
Please inspect your order when it arrives. If an item is damaged, contact us at support@metaloslav.com within 48 hours of delivery and include photos showing the damage.
We’ll review the issue and work with you to resolve it as quickly as possible.
What should I do if my package is delayed?
International shipping times are estimates, and delays can occasionally occur because of customs inspections, local postal services, or other circumstances outside our control.
If your package appears to be significantly delayed or the tracking information has not updated for an extended period, contact us at support@metaloslav.com, and we’ll help you check the available shipping information.
Payments
What payment methods do you accept?
Available payment methods are displayed at checkout and may depend on your location.
Simply proceed to checkout to see the payment options currently available for your order.
Is my payment secure?
Yes. Payments are processed through third-party payment providers and e-commerce payment infrastructure. Metaloslav does not directly process or store your full payment card details.
Payment information is handled by the relevant payment provider according to its security procedures.
Why does “WESTERN BID” appear on my PayPal account or credit card statement?
Metaloslav is integrated with the Western Bid™ e-commerce platform, and Western Bid, Inc. is the Merchant of Record for purchases made through our store.
Because of this, you may see “WESTERN BID” listed as the payee on your PayPal account or credit card statement. This is normal and relates to your purchase from Metaloslav.
For more information, please see our Payment Disclaimer.
When will I be charged for my order?
Payment is processed when you complete your purchase at checkout. Your order will then be confirmed and prepared for processing.
If there is an issue with your payment or order, we’ll contact you using the information provided during checkout.
What currency will I be charged in?
Product prices and the applicable checkout currency are displayed on the website and during checkout. Your bank or payment provider may apply its own currency conversion or additional fees depending on your account and payment method.
We recommend checking the final amount and currency shown at checkout before completing your purchase.
Returns & Refunds
What is your return policy?
We accept eligible returns within 30 days after you receive your order. Visit Refund Policy page.
To qualify for a return, the item must be in the same condition in which you received it, unused, with any original tags, and in its original packaging. Proof of purchase is also required.
Please contact us at support@metaloslav.com before sending anything back. Returns sent without prior approval will not be accepted.
How do I start a return?
Contact us at support@metaloslav.com within the applicable return period and provide your order details.
If your return is accepted, we’ll send you return instructions and, if applicable, a prepaid return shipping label.
Please do not send your order back before receiving return approval from us.
Are any items non-returnable?
Yes. We do not accept returns for:
- Custom-made or personalized items
- Discounted or sale items
- Gift cards
If you're unsure whether your order is eligible for a return, contact us at support@metaloslav.com before sending anything back.
What should I do if my item arrives damaged or incorrect?
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible so we can evaluate the issue and work to make it right.
For shipping damage, please contact us within 48 hours of delivery and include clear photos of the item and damage.
Can I exchange an item?
If you would like a different item, please start by requesting a return.
Once your return has been accepted, you can place a new order for the replacement product.
How long does it take to receive a refund?
We’ll notify you after your returned item has been received and inspected.
If your refund is approved, it will be processed to your original payment method within 10 business days. Your bank or payment provider may require additional time for the refund to appear in your account.
If more than 15 business days have passed since your return was approved, contact us at support@metaloslav.com.
Do EU customers have a 14-day right to cancel?
If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason, subject to the applicable conditions described in our Return & Refund Policy.
The item must meet the required conditions regarding its state and packaging.
About Metaloslav
Who is behind Metaloslav?
Metaloslav is a Ukrainian family-run brand founded by the Nedbailo family. Our connection to metalworking goes back through generations, inspired by the blacksmithing tradition of our grandfather and great-grandfather.
Since 2020, we’ve been turning that family craft into modern metal décor, furniture components, and functional pieces for homes around the world.
For us, Metaloslav is more than a store. It is our family’s work, our craft, and something we continue building together.
Where are Metaloslav products made?
Our products are made in Dnipro, Ukraine, in our own workshop.
We keep production close to us rather than outsourcing finished products. Depending on the piece, our work includes designing, cutting, welding, finishing, powder coating, inspecting, and preparing products for shipment.
This allows us to stay closely involved with what leaves our workshop and eventually arrives in your home.
How long has Metaloslav been creating metal products?
Metaloslav has been operating since 2020, but our connection to metalworking began much earlier through our family’s blacksmithing tradition.
Over the years, our small family business has grown from individual handcrafted designs into a wider collection of metal décor, shelving, furniture components, and outdoor pieces.
Why can I trust Metaloslav?
Behind Metaloslav are real people and years of work with customers around the world.
More than 3,300 customers have chosen our products, and our Etsy stores have received 1,000+ customer reviews. Both of our Etsy shops have also achieved Star Seller status.
We remain directly involved in our products, orders, and customer communication — from our family workshop in Ukraine to your home.
Is Metaloslav still operating and shipping from Ukraine?
Yes. We continue to create, pack, and ship our products from Dnipro, Ukraine.
The past years have brought extraordinarily difficult circumstances for our country, but we continue doing what we know and love: working with our hands, developing new designs, supporting our family and team, and sending pieces of our craft to homes around the world.
For us, continuing to create is also a way of moving forward. We want the things we make to bring something positive into everyday life — whether it is a small gift for someone you love or a piece that becomes part of your home for years.
What makes Metaloslav different from mass-produced metal decor?
Metaloslav is built around small-scale, hands-on production rather than anonymous mass production.
Our designs are created for real spaces and often around specific interests — from books, nature, fantasy, and hobbies to minimalist furniture and functional home pieces.
Most importantly, there are real people behind every order. We know where our products come from because we are the family and workshop making them.
What does “From Our Family To Your Home” mean?
It describes how we think about Metaloslav.
What starts as an idea in our family business in Ukraine eventually becomes part of someone else’s home — sometimes thousands of kilometers away.
That connection matters to us. Whether you choose a small decorative piece, a gift, a shelf, or something for your furniture, we want it to feel thoughtfully made rather than simply manufactured.
From Our Family To Your Home is our way of putting that idea into words.